Precision Underwriting

China Re Complaints Policy

If you have any complaints about our service, please send details to:

The Managing Director
Precision Underwriting (UK) Limited
The Hamlet
Hornbeam Park
Harrogate
HG2 8RE

Telephone: +44 (0) 1423 876030
Email: info@precisionunderwriting.co.uk

Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:

Complaints Department
Lloyd’s
Fidentia House
Walter Burke Way
Chatham Marine
Kent
ME4 4RN

Telephone: +44 (0) 20 7327 5693
Fax: +44 (0) 20 7327 5255
Email: complaints@lloyds.com
Website: www.lloyds.com/complaints

Alternatively, should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. Their details are:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0800 023 4567 (for landline users)
0300 123 9123 (for mobile users)
Website: www.financial-ombudsman.org.uk
Email: complaint.info@financial-ombudsman.org.uk

If you purchased this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process if free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr.

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