Precision Underwriting

Axis Complaints Policy

If you have any complaints about our service, please send details to:

The Managing Director
Precision Underwriting (UK) Limited
The Hamlet
Hornbeam Park
Harrogate
HG2 8RE

Tel: +44 (0) 1423 876030
Email: info@precisionunderwriting.co.uk

In the event that a complaint is not resolved to your satisfaction or if you wish to pursue matters further, you can refer the matter to:

Compliance Officer
AXIS Specialty Europe SE
Plantation Place South
60 Great Tower Street
London
EC3R 5AZ

Complaints that cannot be resolved by the Compliance Officer may, where eligible, be referred to the Financial Ombudsman Service to review the case. The details are:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Tel: 0800 023 4567 (for landline users)
0300 123 9123 (for mobile users)
Website: www.financial-ombudsman.org.uk
Email: complaint.info@financial-ombudsman.org.uk

If you purchased this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process if free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr,

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